Help! Fitbit not accurately logging manually inputted exercise

[Ivansjunk]

I have a sense 2… I LOVE it but recently (within the last few days), when I manually enter an exercise, it does not save correctly in the app. 

For example; yesterday I ran 2.5 miles for a total of 30 minutes. I entered that info manually and hit “save”. The details on the main screen showed 15 minutes of exercise with no distance and a fraction of the calories burned.

I have uninstalled the Fitbit and the app. Reinstalled and paired and no change. Please help! As an overweight guy who uses this info for motivation, I am becoming discouraged quickly.

[JohnnyRow]

Yes, that's a recent problem many are having.  One solution is to use the Exercise App on your Sense 2 to capture the workout in real time so there would be no need to manually log the exercise afterward.

[Ivansjunk]

Appreciate the response. I do a lot of cardio the doesn’t translate automatically, so I need the manual ability. Without it, the Fitbit is not worth the trouble. I’ll likely return it. I hope before I do, Fitbit gets the issue fixed.

Caleb

[JohnnyRow]

However you want to do it, I don't understand don't understand what you mean about translating automatically, but I don't have to.  If you mean it doesn't get auto-recognized, my point was that by using the on-device Exercise App, you don't have to rely on auto-recognize, but I realize that, for whatever reasons, many people just don't like that and prefer to log it afterward and that's fine, as long as you realized that by logging it after-the fact, fitbit ignores any data that was actually recorded, and replaces it based on the parameters you enter.  I just meant to point out an alternative while that method is not working.