Hourly activity not syncing correctly

[CJUnited]

Sick of moaning about this glitch. My Sense 2 says I’ve achieved all 10 hours of my hourly activity. However, the app says 9 out of 10. The penultimate hour didn’t sync. I’ve force reset app, switch off blue tooth, deleted and reinstalled app. Rebooted phone. You name it and I’ve done it. This happens intermittently and is so disappointing had it’s been happening for ages. I’ve been with Fitbit for 10 years and I’m done as they never listen or offer any info as to when it will be fixed. Soooo disappointed. 

[EstuardoFitbit]

Hey there @CJUnited, welcome back to the Fitbit Community! 

I really appreciate you taking the time to share this and for all the steps you've already taken.

This usually happens when the device doesn't sync your info before the day ends. It’s more of a sync delay than a technical glitch. Sadly, since that data wasn't uploaded to the server at the time, we can't manually pull it into the app now.

[CJUnited]

Not sure how it’s a sync delay. I track hourly activity between 9am and 7pm (10 hours). It was the 6pm hour that wasn’t in the app. Today even though the time period hasn’t finished, the watch shows the 3pm activity as been achieved but it’s not in the app. I’ve synced the watch since and everything else is accurate ie total steps. The glitch is only happening with hourly activity and not all data. 

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