How to get Notifications on Sense 2

[Spicy2024]

I am receiving phone calls on my Sense 2 but not receiving text messages or calendar events (iPhone). I have tried all the troubleshooting steps without luck. Any suggestions? 

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Spicy2024! Welcome to the Fitbit Community!

Thanks for sharing with us the situation you're having with your Sense 2. Thank you for your efforts too.

Can you please verify if you don't have the do not disturb- or sleep mode on? (On your phone and Sense 2).

I suggest you check if you have met all the requirements described here: Why are notifications delayed or missing?, you will also find more steps you can try to get notifications. 

[tigress1977eh]

Having the same issue on my sense 2, unpaired re-paired device, checked all settings. All notifications other than alarms stopped a few days ago. Appears to be a fitbit issue rather than individual user or personal device setting issue. 

[kimbily]

I am having the same issues. I have checked everything that has been advised and I still can’t receive notifications of emails, calendar and Messenger. 

[tigress1977eh · Accepted solution]

I fixed mine. I went into setting on my sense 2, scrolled down to the bottom and selected shut down. Once I rebooted my fitbit i started to receive notifications again. 

This was my last resort as I had unpaired and deleted my sense 2 from my phone and the app. 

Glad it was an easy fix. Hope this helps anyonr else having the same issues with not receiving notifications.

[FatimaFitbit]

Hi there! 

@tigress1977eh I'm glad that you were able to fix the issue of notifications, thanks for the help and your efforts! 

@kimbily Welcome to the Fitbit Community! Thank you for letting us know that you're having trouble receiving notifications. @tigress1977eh Mentioned another step that helped her solve the issue, @kimbily you could try it out. 

[Beth203]

Same here.

[FatimaFitbit]

Hi there @Beth203! So good to see you in the Community!

Thanks for letting us know that you're having the same situation with your Sense 2.

Have you tried to restart your watch and your phone? You can restart your Fitbit by pressing the button for 10 seconds. 

[Beth203]

I saw that someone else already did that so I didn't try but will today.
Thanks!!

Bethany