Locked screen

[Shaunabradley52]

Not displaying time

[DavidFitbit · Accepted solution]

Hi @Shaunabradley52 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with the display of your Sense 2.

Display issues are usually resolved with a restart: Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.

If the issue is more related to the time not clear, missing or incomplete, try to change the clockface:

To change your clock face:

- With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
- Tap Gallery and then Clocks tab.
- Browse the available clock faces. Tap the clock face you want and then Install.

I hope these instructions will be helpful!

[Shaunabradley52]

It worked! I changed the clock after a frustrating navigation to "clocks".
Just took me awhile to figure it out, googled it, and I had success.
Thanks!

[DavidFitbit]

Hi @Shaunabradley52. thank you f or your reply. I am glad to hear that everything is back in order.

We remain at your disposition for any additional information. Our main goal is to ensure an excellent experience with our Fitbit products and services.

Do not hesitate to come back to participate in the community. This is how the forums improve!