04-05-2025 12:11
04-05-2025 12:11
I have exhausted every effort to pair my Sence 2 advance health watch. It just keeps telling me couldn't connect low energy device. I have un-installed re-installed, reset, un-installed on all other devices. Gave all permissions have all locations on. Have looked at and tried everything on this form. My phone is a Samsung S22 Ultra. I'm looking for any other advice.
04-08-2025 12:54 - edited 04-08-2025 12:55
04-08-2025 12:54 - edited 04-08-2025 12:55
Hi there @J_S_J!
A warm welcome to the Fitbit Community!
Thank you so much for letting us know that your Sense 2 won't connect to the Fitbit app.
Does the error message appear on your watch or in the Fitbit app? Do you see any damage in the pins of the charger?
This week a new Fitbit app version (the 4.40 one) has been released. Please try to update the app and then follow all the troubleshooting steps described in this article: Why can't I set up my Fitbit device?
04-08-2025 14:33
04-08-2025 14:33
04-24-2025 20:12
04-24-2025 20:12
I am having the same problem same fitbit, same phone.