Menstrual Health doesn't appear on my Sense 2

[Little_Thistle]

Help! I've jumped through all the usual troubleshooting hoops... 

The Menstrual Health "x days til next period" will not show on my watch no matter what I do. It showed last month, now, gone. The icon is on my watch but only says "log menstrual health info in app".

All my info & predictions show fine in my app. My Sense2 is syncing properly. All the notifications & display settings for the menstrual health info are turened on in the app. All other data & health metrics are showing and match the app. I checked for updates, the app is up to date.

I have tried: turning off / on the menstrual health predictions & notifications and then syncing; unpairing, rebooting watch while also uninstalling and reinstalling the app; factory reset... The list goes on... 

Nothing has worked...

Please help!

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @Little_Thistle Welcome to the community!

Thanks for explaining your situation in regards to the Menstrual Health data tracked by your Sense 2.

I recommend you to check the tips in the 'Why don't I see health metrics data?' article, you can find useful steps you have not taken yet to make sure the Sense 2 will track this info.

Also, double check this article to know how to properly wear your Sense 2, let me know how it goes after this.

[Little_Thistle]

Thank you for the reply. Unfortunately, the "Why don't I see my health
metrics" article does not actually show any diagnostic steps whatsoever.
And yes, I am wearing it correctly. It was working up until a few weeks ago
and then the information disappeared. This is a previously reported issue
by other users as well, fibit was aware of it but the old thread was
closed. Sadly, it was closed without the issue being properly fixed.

Kaitlin Ness

Sent by SkyNet