Metal Strips Fall Off Back Of Sense 2

[Shutter_Maven]

Hi all, 

The metal strips on the back of my Sense 2 fell off 8 months after I bought it. Please note that I do NOT wear it in the pool or the shower, ever. I contacted Fitbit and they sent a refurbished unit to replace it. That was in August of last year... 7 months ago. One of the strips just fell off of the replacement unit. They told me the replacement unit would only be warranteed for the same period as the original unit, meaning that it is no longer under warranty. A $370 tracker should not have to be replaced every 7 - 8 months! Does anyone know of a fitness tracker that will last longer? 

Fitbit, if you're reading this, is there anything you can do to make this right?

Thanks to all taking the time to read/respond.

[Guy_]

Hi @Shutter_Maven - have a look at this thread which contains more details.

Metal trim on back of Sense 2 fell off

[Shutter_Maven]

Thanks Guy. I went through this process after owning the Sense 2 for 8
months. I got a refurbished replacement from Fitbit. That one just lost one
of its metal pieces. only 7 months later. Now that I'm out of the original
warranty (the refurbished is only under warranty for the period set by the
original purchase), they won't replace it again. I have to buy a new one.

[LizzyFitbit]

Hi there, @Shutter_Maven. @Guy_ Thanks for your help.

@Shutter_Maven Thanks for the detailed information, and the time taken while contacting our Support team. I'm sorry you've had this experience with your Sense 2. Every feedback shared by our members is valuable for us as it helps us to evaluate as well as improve our devices. Rest assured yours isn't the exception.

Let me explain that our team will handled your case in accordance with our Warranty Policy. If you need more information about your case, my best advice is to get back to them.