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Very satisfied with Customer Support

15 hours ago - last edited 5 hours ago by Fitbit Moderator

15 hours ago - last edited 5 hours ago by Fitbit Moderator

I contacted support Team and they were very prompt in hearing my issue. Though warranty expired a year ago they were kind enough to offer me a one time replacement which they did within 10 days without any hassles right from pick up to delivery of replacement.  Very satisfied with customer support executive who responded me very well with great patience. 

 

Moderator edit: clarified subject.

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1 REPLY 1

6 hours ago - last edited 6 hours ago

6 hours ago - last edited 6 hours ago

Hi @Shrigiri. A warm welcome to the forums.

Thank you for taking the time to share with me this feedback .

I love hearing stories like this. It’s fantastic that our team was able to get you back on track so quickly. We truly appreciate your patience and your kind feedback about our Customer Support executive.

Enjoy your new Sense 2 and keep crushing those goals!

Happy New Year. 

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