help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 Step streak suddenly started over

‎01-01-2026 06:09 - last edited on ‎01-01-2026 10:47 by Fitbit Moderator

‎01-01-2026 06:09 - last edited on ‎01-01-2026 10:47 by Fitbit Moderator

I had 1400++ days of a 10,000 step streak that suddenly reset 2 days ago. I called Fitbit and re-installed app, reset the watch, refreshed the app, updated the app- all to no avail. The person from Fitbit said it was an unfortunate glitch somewhere and it cannot be fixed. Anyone else have this problem? Advice?

 

Moderator edit: clarified subject.

Best Answer
4 REPLIES 4

‎01-02-2026 13:46

‎01-02-2026 13:46

Same here 2 days ago. Broke my streak & returned to zero on NY Eve. Had it been NY Day I’d have thought it was annual streak & not lifetime. It was a personal thing that kept me motivated.

Best Answer
0 Votes

‎01-02-2026 15:09

‎01-02-2026 15:09

Yes, it happened to me as well. Very disappointing.

Best Answer

‎01-03-2026 10:15

In response to KariR25

‎01-03-2026 10:15

I wonder if there’s anything else that could be done to help get the streak back?

Best Answer
0 Votes

‎01-03-2026 12:42

In response to Frandworkin

‎01-03-2026 12:42

I’ve read other articles with the same complaints. Fitbit have done nothing to fix a known glitch. The other disgruntled customers have changed provider to the ring instead. I think I will follow suit as this isn’t an acceptable service. The Fitbit was a gift to me on my retirement. As it’s not fit for purpose, I might as well spend my money on something that will keep me up to date & motivated. It was disheartening to see my efforts go down the pan. It may only be a psychological advantage to see the streak in days but that’s what these gadgets play on.

Best Answer
0 Votes