My Sense 2 - Has it died? (Yes sadly it has)

[MissMyData]

My Sense 2 was at 40% battery today so I popped it on charge as it’s been glitchy on charging recently and taking sometime to get to 100%. I noticed during charging that the Fitbit logo was fixed on the screen and the device never charged. When I held in the side button I got a vibration followed by flashing Fitbit logos followed by a red cross. :cross_mark: Now it’s disconnected from the app and only a black screen with a faint vibrate when I press the side button. Is that the end of my Fitbit?  as I can’t get anything on the device screen. Very very sad day. Any advice welcome.

[MarioSFitbit]

Hi @MissMyData and welcome back to the forums. 

Thank you for your message. I'm sorry to hear about this issue. Let's try some steps, it's worth a try. 

Firstly, confirm that you are running the latest Fitbit app version. 

• iOS app version 4.51 is now available - 09/10/2025
• Android Fitbit app 4.51 is now available - 09/10/2025

Please take into consideration that the latest Fitbit app requires iOS 16.4 or higher, or Android 11 or higher. 

Once your app is updated, you can check for available firmware updates for your device.

1. Go to your mobile app and try to sync. You may see a message at the top indicating that your Sense 2 has an update available. If it appears, please complete the update by clicking Accept or Update Now.
2. If the update message does not appear when trying to sync, please go to the Gallery and check if the message appears now.
3. If the message still does not appear, please restart your Sense 2 by pressing the button on the left until you see the Fitbit logo on the screen.

[MissMyData]

Hi @MarioSFitbit  I can’t seem to get the sense 2 to start at all, nothing happens (except a light vibration) when I press the side button. So I can’t reconnect it to the app via Bluetooth to sync or update.

[MarioSFitbit]

Hi @MissMyData thank you for your message. 

May I suggest you to contact support, since they have more tools in order to find your options?  Contact us. Regarding the contact us link: Complete the prompt in Step 1. Tap Continue in Step 2 (ignore resources) to get to Step 3, which has the contact options. 

[MissMyData]

Well Fitbit and @MarioSFitbit  I guess this is farewell and goodbye. It’s been great and I enjoyed all my Fitbit device had to offer,  including calling me a parrot every month!!! Sadly my device didn’t restart, I had to make some tough choices today but a new Amazing Fitness chapter has begun. Take care all. Bye.