help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Sense 2 is not receiving the latest update.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2023 02:57 - last edited on ‎01-21-2025 08:44 by Fitbit Moderator

‎11-24-2023 02:57 - last edited on ‎01-21-2025 08:44 by Fitbit Moderator

There should have been a big update for the Sense 2 and Versa 2 at the end of September. But it's almost December and it's still not here. What is going wrong?

Best Answer
0 Votes
2 REPLIES 2

‎11-24-2023 03:30

‎11-24-2023 03:30

Welcome back to the Fitbit community, @HarryFabel!

Such firmware updates are rolled out in waves, so no one can tell when your device will be next to receive it. It's also usual practice to stop a firmware roll out whenever bugs are reported by users that haven't been apparent while that version has been in internal testing.
So we all have to have some patience.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎11-24-2023 06:51

‎11-24-2023 06:51

It's a really bad experience that users have no control on when to update their firmware. It's also very bad that it sometimes take days or even weeks for fitbit to push out for everyone.

However, the latest firmware 194.86 should deploying to everyone very soon. I got mine a few days ago.

Best Answer
0 Votes