My Sense 2 stopped holding a charge

[SNS3530]

My battery life used to last 4-6 days, but it has suddenly stopped holding a charge. I can fully charge it and it will die within a few hours. Because of this the data tracking and syncing is also all incorrect. I tried hard restarting, resetting and updating. I turned off every feature I could think of that might be draining the battery. Wish I could pinpoint what changed because it was super sudden.  

[ManuFitbit]

Welcome back to the community @SNS3530.

Thank you for providing the details about this difficulty with your Sense 2. Thank you for trying to fix it on your own.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[gdennis1956]

My Fitbit Sense started doing the same thing. Therefore, I'm not getting any valid readings. I pay for Fitbit Premium and this is very frustrating! I haven't gotten good data on sleep, exercise, heartrate, and the majority of other features.

[SNS3530]

My FitBit was out of warranty but it was still under the 2-year protection plan I added at the time of purchase. For $30 and a quick claim I was able to get a replacement shipped to me.

[ReneeAltz]

We're they able to give you a fix? Mine just started doing the same thing. 

[gdennis1956]

I never heard back from them. Therefore, I purchased a Google Pixel.