help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Sense won’t turn on.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2025 23:35

‎10-27-2025 23:35

My Sense 2 has stopped working. I’ve been trying to turn it on for 2 hours, but when I try manually, it only vibrates and nothing shows on the screen. I’ve already tried three different chargers, but it still doesn’t work.

Best Answer
0 Votes
4 REPLIES 4

‎10-28-2025 06:22

‎10-28-2025 06:22

Hi @ynesoares and welcome to the forums. 

Thank you for your message. I'm sorry to hear that your Sense 2 has stopped working. 

I appreciate all the recommended troubleshooting steps you tried. Please let me suggest you contacting support, since they have more tools in order to find your options. Contact Us.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎10-28-2025 21:19

‎10-28-2025 21:19

Exactly same thing happened to me last week with my Sense 2. Screen is black and still sync and after a day cannot sync with phone anymore. checked the app and tried ‘hard reset’ many times. I notices that the APP seems to suggest that the firmware is available for for a few times seems to show it has unfinished date. So a bit disappointed that this maybe software errors instead of hardware failure.

Best Answer
0 Votes

‎10-29-2025 06:14

In response to F1tbit9Yearer

‎10-29-2025 06:14

Hi @F1tbit9Yearer and welcome to the forums. 

Thank you for your message. I'm sorry to hear about this issue regarding the black screen and syncing issues of your Sense 2. I appreciate the troubleshooting steps you tried. 

Could you please confirm if you already tried these steps: 

Sync the device in the Fitbit app.

  1. From the Today tab in the Fitbit app, tap Devices.
  2. Choose your Sense 2.
  3. Tap Sync Now.

Charge your Sense 2.

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

Restart your Sense 2. How do I restart my Fitbit device?

Change the clock face. How do I change the clock face on my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎10-29-2025 08:20

In response to MarioSFitbit

‎10-29-2025 08:20

After feeling disappointed with what happened, I realized that it all started after the last update. I was really frustrated with the way customer support handled the issue. I’ve always liked this brand’s watches, but after this service experience, I’m rethinking whether it’s really worth buying from them again.

Best Answer
0 Votes