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Pairing 4-digit code

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‎10-28-2025 20:52

‎10-28-2025 20:52

The device appears when I scan with Bluetooth, but I can't pair the Sense 2. Sadly, I cannot retrieve the 4-digit code since the screen remains black.

Is there an alternate way to receive the code (e.g., authenticator app, email, text message, etc.)?

I hope someone can help.

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‎10-29-2025 06:24

‎10-29-2025 06:24

Hi @TriniT and welcome to the forums. 

Thank you for your message. I'm sorry to hear about this issue regarding the black screen of your device. 

There is no alternate way to receive the code. 

May I suggest you to follow these steps in order to try to fix the black screen? 

  • Charge The Fitbit device:
    Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
  • Restart the device: How do I restart my Fitbit device?

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