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My experience returning my Sense 2

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‎10-09-2023 12:33 - last edited on ‎10-09-2023 13:48 by Fitbit Moderator

‎10-09-2023 12:33 - last edited on ‎10-09-2023 13:48 by Fitbit Moderator

I sent my inoperative Sense 2 back to Fitbit on September 6 with their provided label and followed the instructions.  They have received my Sense 2.   I still have not received my watch.  I have called and emailed and they say they have received my old one and a new one is on the way. 

This has been going on for over a month.  Can someone help me?  Who is above Customer Service? 


Moderator Edit: Clarified subject

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