Sense 2 stuck on Fitbit logo

[goro23]

Fitbit sense 12.5 months old, was replacement for my first sense that bricked under warranty.

Got the low signal last night before bed and forgot to plug it in. Put it to charge first thing this morning and it's stuck on the logo screen. Attempted to force restart and called support and tried another forced restart a different way. What next?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @goro23. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2 and your time in trying to troubleshoot it before posting here. 

If you haven't done so yet, I suggest trying the steps below in the order listed: 

• Unpair your Sense 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense 2.
• If there is no connection, restart your Sense 2.
• Once your Sense 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

If the above doesn't work, please feel free to reach out to our Support Team once again. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.