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My experience with Fitbit support

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‎04-03-2025 10:06 - last edited on ‎04-03-2025 10:24 by Fitbit Moderator

‎04-03-2025 10:06 - last edited on ‎04-03-2025 10:24 by Fitbit Moderator

Does anyone have any luck with customer services? I’ve never experienced a company like this, it’s so bad. I have a sense 2 within warranty and the ECG has stopped working completely (I use for my heart murmur) as well as some other issues. I reached out for help at the start of January and no one has ever come back to me, I’ve contacted them 10/12  times I would say and they just say ‘we’ll look into your case’ but no one has ever replied, how long can it possibly take?! There is also no way to complain or speak to anyone past the initial call centre. I’m in the UK.

Moderator Edit: Clarified subject and word choice. 

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‎04-03-2025 14:50

‎04-03-2025 14:50

Hi there @SophiaMoss ,

 
A warm welcome to the Fitbit Community!
 
Thank you so much for informing us about this situation about customer support. I'm sorry for all the delayed answers and the inconveniences this might have caused.
 
I've verified with support and your case is still under review. They've received your last message and you'll get a reply soon. 
 
Additionally I've provided the feedback about this situation. I will send you a PM, please check your Community inbox. 
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