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My experience with Sense 2

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‎03-10-2026 13:20 - last edited on ‎03-10-2026 13:27 by Fitbit Moderator

‎03-10-2026 13:20 - last edited on ‎03-10-2026 13:27 by Fitbit Moderator

I have a Fitbit product for 5 yrs. Owned the Sense 2 for 2 years, over the past several months, I’ve noticed the device powering off randomly so I searched and I figured out that the battery is failing. Having contact Fitbit customer support I find it. There’s no after the purchase service unless it’s under warranty. Which I find is very ridiculous for a company.
So I’ve made the decision to never buy a Fitbit product again. I do not think it’s worth the money. 

 

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Moderator edit - word choice and updated subject for clarity

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2 REPLIES 2

‎03-10-2026 17:14

‎03-10-2026 17:14

A warm welcome to the community forums @gthadsell. 

Thank you for providing the details regarding the issue that you have been experiencing with your Sense 2.

I truly understand your frustration. Our products are designed and built to last, so it’s disappointing when an experience doesn’t reflect that in the long run. While no device is immune to issues over time, we honestly value your loyalty and don't want you to feel let down. We are committed to finding a way to support you and regain your trust, even when the warranty period has passed.

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0 Votes

‎03-16-2026 17:29

In response to ManuFitbit

‎03-16-2026 17:29

Dear fit bit I just spent money on your product sense 2 and it won't allow voice reply back to text message keep getting same error. I've literally tried EVERYTHING. The whole reason I bought this one was to avoid the issues I had with your versa 4 and looks like the sense two is just as bad! Cost more to not work properly. How can you make this right?? Im out over 200.00!

Best Answer