My experience with my Sense 2 subscription

[NSSL]

Initially loved my Sense and Subscription until 16 months in. Synced my fully charged Sense and half an hour later black screen. No response at all to anything including connecting to charger. Called Fitbit support they had me try several things, but nothing worked still black screen. Support said that based on my syncing history I was a heavy user and the battery failed. Said I was out of warranty by 4 months,so they would see what they could do and send me an email. Recieved email which stated I was out of warranty but here is 20% to buy a new one. I called support. Told them this was unacceptable. Support said nothing they could do. So I asked to have my Subscription canceled because I was not going to get another Fitbit even though this was my 4th Fitbit and 3rd year Subscription. They said they couldn't cancel as the subscription was handled by Google. Contacted Google they initially said they couldn't because it was Fitbit. Finally back to Google got the Subscription Cancelled. BUT,  the Subscription still had six (6) months left and Google advised I could come back anytime before expiry but no six (6) month rebate. Tried emails, calls but no rebate. I now have a Samsung Galaxy 5 Pro and I love it. It does so much more than my Fitbit Sense and I do not have to pay for a yearly subscription. Hey If Google (Fitbit) needs my money that badly go for it.

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Hello, @NSSL, welcome to the community!

Thanks for letting me know about this situation in regards to the Sense 2 subscription you had, and with the situation with the battery too.

I was able to confirm this information in the last chat interaction you had with support. Since they have already created a case in regards to this, my best recommendation would be to contact them if you have any other question or concern.

Thanks for your understanding!