My opinion about Fitbit products and Fitbit support

[Skipbing]

And I will not be buying another. My Sense 2 is a year and a half old and is losing battery life. The help line looked into it and said that yes, the battery is failing- through no fault of mine. They offered a 35% discount on a new one. That is ridiculous as they should replace it. They are not only losing me as a loyal customer but my husband and daughters will not be getting new ones when their fitbits die. I had my previous Fitbit for at least 3 years. I wore it into the ocean - waded no swimming - and it died. You are supposed to be able to wear it swimming. They gave me 30% off a new one and I did not complain since mine was at least 3 years old so I assumed that maybe there was a hairline crack in it. But I have babied this Sense 2 and they are not supporting their product. I’m done !

Moderator edit: updated subject for clarity

[ManuFitbit]

Welcome to the community @Skipbing. 

Thank you so much for taking the time to share all those details about how your devices have been behaving. I really appreciate that input.

Our commitment is to crafting durable products, and we focus on the quality of every single component. Since we know that unexpected issues can sometimes arise down the line, our Warranty Policy is designed to give you peace of mind with the strongest coverage we can offer.

I want to sincerely apologize for the issue and the negative experience you had. We really appreciate you taking the time to share that feedback. Rest assured, our team is always working hard behind the scenes to enhance your experience, and your input is a huge part of those efforts.

[Skipbing]

A $200.00 Fitbit should last longer than one and half years.

Gina