New Sense 2 battery is draining quickly

[Watto2]

Hi 

I received my fitbit sense 2 at the beginning of this week and the I am having to charge it am and pm, for example i went to bed with it on 48% battery after charging it in the morning and this am woke up to it being in low battery mode and not being able to access anything.

As far as I'm aware I don't have anything set up on the watch that informs you it will drain the battery quicker and surely even if i did the battery should last longer than less than 24hrs wear and usage given it says it can have up to 6 days battery life? ( i don't do anything above and beyond physically and have not started using any of the premium features or things like meditation, alarms, stop clock etc, at the moment whilst I get used it, it simple goes on my wrist and I maybe check progress say 4-6 times a day)

Do the sense 2 have issues with faulty batteries?

Any advice to prolong the battery life or what I might of set up wrong would be appreciated?

Or should i return if could be a faulty sense?

Thanks in advance

Angela

Moderator Edit: Clarified subject

[NellyG]

Hi @Watto2 as far as I am aware there is no general battery pro lem with the Sense 2 - mine certainly seems to hold a charge fine. As you have only had it a week I would suggest you return it to the store you bought it. There is a Help Article on Battery life, but at a week old you really shouldn't be having the problems you report.

[Watto2]

Thank you, that’s what I was thinking, had a fitbit before and the battery lasted forever..


Sent from the all-new AOL app for iOS

[SunsetRunner]

Mine was fine for a couple of months, but now it either lasts for five or six days, or two days depending on its mood. I suspect there's a firmware problem, along with the other firmware problem that causes it to stop exercise tracking when it communicates with my phone. It's really frustrating. I'm doing several hard resets per week at the moment.

[danies3]

I was seeing only 1.5-2 day battery life consistently for a year. I recently cancelled my premium membership and battery life is now 5-6 days. I don't know how that effects it, but it's a dramatic difference.