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New Sense 2 blank screen

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‎03-24-2026 09:37 - last edited on ‎03-24-2026 09:41 by Fitbit Moderator

‎03-24-2026 09:37 - last edited on ‎03-24-2026 09:41 by Fitbit Moderator

I have bought a Sense 2 from Google Store.

It does not do anything, all I have is a blank screen. Tried to do a factory reset  still dies nothing.

I can't find any way of contacting Google Store to get help.

Please can somebody help me

Moderator Edit: Clarified subject

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‎03-24-2026 09:50

‎03-24-2026 09:50

Hi there, @Loobyloo68. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Sense 2 is not working properly. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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