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New Sense 2 won't sync

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‎11-24-2023 05:33 - last edited on ‎01-21-2025 08:43 by Fitbit Moderator

‎11-24-2023 05:33 - last edited on ‎01-21-2025 08:43 by Fitbit Moderator

Just purchased the sense 2 and it will not sync.

I restarted the Fitbit app and watch, turned Bluetooth on and off nothing working.  Going on day 2

Any advice or did I just waste my money buying a new watch. 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-25-2023 10:17

‎11-25-2023 10:17

Hi there, @Scootermolly. Welcome to the Fitbit Community Forums. I'm sorry to hear that your new Sense 2 is not syncing, I understand how you must be feeling. Thanks for taking the time to troubleshoot the issue before reaching out. I'll be glad to continue assisting you. 

In addition to the steps you've done so far, please try following the steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please let me know if you're getting any kind of error message so I can go from there.

Looking forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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‎11-25-2023 12:39

In response to MarreFitbit

‎11-25-2023 12:39

No error message fitbit wont sync

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‎11-26-2023 03:54

In response to Mnw1105

‎11-26-2023 03:54

Hi there, @Scootermolly. Welcome on board. Thanks for letting me know that you're not receiving any error message. 

To continue assisting you in the best way possible, please confirm whether you tried the steps provided in this help article. 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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