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New straps not fitting the Sense 2

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‎11-05-2023 07:13 - last edited on ‎10-26-2025 17:49 by Fitbit Moderator

‎11-05-2023 07:13 - last edited on ‎10-26-2025 17:49 by Fitbit Moderator

I had to change my strap due to being allergic to the silicone strap it came with, but every strap i buy doesnt fit and pings straight off again. Its being clipped properly too. I specifically click Sense 2 when ordering but yet everywhere including this website seems to state that straps fit the sense and the sense 2 which doesnt seem to be the case for me. All my Sense straps dont fit my Sense 2. Getting frustrating now. Wish i hadnt downgraded to the Sense 2 now 

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1 REPLY 1

‎11-06-2023 12:46

‎11-06-2023 12:46

I had the same issue, you need to get in touch with Support (link is at the bottom of the page).  Mine had a latch that wasn't working on one side, so since I was still in warranty, they sent me a replacement in less than a week.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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