help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New straps not fitting the Sense 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2023 07:13

‎11-05-2023 07:13

I had to change my strap due to being allergic to the silicone strap it came with, but every strap i buy doesnt fit and pings straight off again. Its being clipped properly too. I specifically click Sense 2 when ordering but yet everywhere including this website seems to state that straps fit the sense and the sense 2 which doesnt seem to be the case for me. All my Sense straps dont fit my Sense 2. Getting frustrating now. Wish i hadnt downgraded to the Sense 2 now 

Best Answer
1 REPLY 1

‎11-06-2023 12:46

‎11-06-2023 12:46

I had the same issue, you need to get in touch with Support (link is at the bottom of the page).  Mine had a latch that wasn't working on one side, so since I was still in warranty, they sent me a replacement in less than a week.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer