I am having the very same issues! Have called Fithit support 4 times! First suggestion was that fitbit shouldn't be connected to my phone / app via bloothooth over night. My response was, "Why?" to which there was no reasonable response. Second response was, "You expect me to remember to turn off my bluetooth connection every night, then back on every morning???". The rep acted as if this had always been the normal proceedure. Even tryjng it didn't work! On the second try, FB customer service suggested, changing a watch setting from "normal" to sensitive" and brushing the back with toothbrush. No change. Then we tried a factory reset. Before calling, I deleted the FB app from my phone and reloaded it. That gave me the best result. For one day, I saw a combination of the new, hard ro read dashboard info (teal blue), and at bottom was the old, complete, red and blue data showing all sleep stages. I thought, "OK. I can live with this." But then, it went away the next day. I only get awake and sleep time. No REM and Deep time. No score. Now won't track my 2-part sleep if I sleep for 4 hours...wake for 1 hour... sleep for 3 hours. I've tried it all and nothing works. I'm extremely frustrated by the loss of sleep tracking funtion and, in fact, am loosing sleep over it!
