No sleep or SpO2 for Sense 2

[CBarnard22]

This FitBit Sense 2 has not detected any sleep or SpO2 since the minute it was out of the box.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @CBarnard22. 

Thank you for sharing the inquiry regarding SpO2. 

Fitbit SpO2 app is automatically added for users in select countries. Make sure your device is running the latest version. For more information on updating your tracker, see How do I update my Fitbit device? For more information on the availability of Fitbit SpO2, see fitbit.com.

If you removed the SpO2 app from your device, reinstall it in the Fitbit app on your phone:

1. With your Fitbit device nearby, in the Fitbit app, in the main screen, tap the upper left corner icon > your device image.
2. Tap Gallery       Apps tab.
3. In the list of apps, tap SpO2 > Install > Install.

You should be able to see your SpO2 trends in the Health Metrics tile in the Fitbit app on your phone. To get SpO2 information, you need to: 

1. Wear your device for at least a full day, including to sleep at night.
2. In the morning, open the Fitbit app and tap the Health Metrics tile.
3. Swipe up to find the Oxygen Saturation (SpO2) tile.

If you still don't receive your SpO2 information, please follow the steps listed here below: 

1. Verify if your Fitbit profile has the correct location and time zone.
2. Open the Fitbit app, tap your profile icon > Sense 2 > Apps > SpO2.
3. Make sure all the permissions are enabled.
4. Restart your tracker to refresh its performance.
5. Tap Today at the bottom of the Fitbit app and pull down on the screen to force a manual sync.
6. Wear your tracker slightly higher on your wrist to sleep and sync it with the Fitbit app once you're awake to check your details.

[CBarnard22]

I tried all of these tips that were mentioned in the post & none of them worked.  Do you have any other recommendations.  It does in fact say United States, Chicago Time Zone, etc.  

[thedavidbeach]

For the last four days, Ive had no sleep stats. The only reason I bought the watch. I came here looking for answers...