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Not able to install ECG App on Sense 2

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‎11-23-2022 03:21 - last edited on ‎11-25-2022 14:05 by Fitbit Moderator

‎11-23-2022 03:21 - last edited on ‎11-25-2022 14:05 by Fitbit Moderator

Hi. I have recently purchased a Sense 2 in the United Kingdom and I cannot install the ECG app. When I go to the app section, sometimes it isn't even listed. When it is listed and I click on install it says install failed. I have just reset both my phone and the Fitbit and now the ECG app isn't listed again. Any help would be appreciated.

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎11-23-2022 16:48

‎11-23-2022 16:48

I think you should contact support in the UK.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer

‎11-23-2022 18:06

‎11-23-2022 18:06

This will sound crazy, but a software update that I needed to install on new Sense 2 failed three times.  I attached the watch to the charger and restarted the install.  It worked!  No idea why.

Best Answer

‎11-25-2022 14:21

In response to krob2931

‎11-25-2022 14:21

@Jimboss Welcome to the Community. @LokeAa and @krob2931 It's good to see you here.

 

@Jimboss Thanks for letting us know about your Sense 2.This is odd as the ECG app should work correctly as long as you're located in a supported country. I went ahead to check your details and it seems you already have a case created with our Support team. I'm sure they'll continue helping you, so please keep an open communication with them.

 

@LokeAa and @krob2931 Thanks for your suggestions, as well as sharing the steps that worked for you. I'm sure your posts will help other members visiting the forums.

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