Not able to setup device lock / PIN

[Beldo]

Hello together,

I would like to ask if somebody is facing the same issue, where I'am not able to setup a device lock.

I'am on the latest version of the androind app with the latest firmware also. (60.20001.184.52)

While I'am suposed to enter the 4 digit PIN code Iam  able to enter only the 1st digit where the cursor does not move to the second  digit in the code, so I can't complete the PIN.

I have reinstalled the app, and also removed and added the watch again in the app.

Any suggestions please?

Thank you,
Beldo

[rogerswansburg]

Beldo, 

I can't give you a solution, but I can tell you you're not the only one experiencing this. Please share if you figure it out. I tried to contact fitbit for help but they were not helpful.

[rogerswansburg · Accepted solution]

Beldo, 

Try adding the app on another device and try again. I couldn't get it to work on my samsung s8 no matter what i did. I tried on the s10 that i am transitioning to and it worked first try. The bonus is that it also updated the app on the s8. I can only guess that we were experiencing a glitch between the fitbit app and certain phones. Hope this helps.

Roger

[Beldo]

Hello Roger,

Thanks for the hint.

Indeed I've used my iPad to setup the PIN.

Seems it's a issue of the Android app on some devices.

Cheers,

Beldo