07-07-2023 17:45
07-07-2023 17:45
So hope the new firmware will address this issue amongst others. But since the last update, frequently the Sense 2 will stop counting steps. I understand it's not perfect and only accurate way is to manually count yourself BUT
I can be walking and looking at the device and the usual registering 2 steps then 1 then 3 and so forth which balances out, but as i said as of the previous update and even more so the past few weeks it stops counting altogether and requires a restart and then when it comes back i lose upwards of 300 steps from the count.
Getting very annoying.
07-07-2023 18:03
07-07-2023 18:03
Hi @PPerryman how long have you had the device? It's definitely not functioning as it should and you may be able to replace it.
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!07-07-2023 19:56
07-07-2023 19:56
07-07-2023 19:59
07-07-2023 19:59
Did you contact Support and have them run a Battery Test?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!