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Not counting steps

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So hope the new firmware will address this issue amongst others.  But since the last update, frequently the Sense 2 will stop counting steps.  I understand it's not perfect and only accurate way is to manually count yourself BUT

I can be walking and looking at the device and the usual registering 2 steps then 1 then 3 and so forth which balances out, but as i said as of the previous update and even more so the past few weeks it stops counting altogether and requires a restart and then when it comes back i lose upwards of 300 steps from the count.

Getting very annoying.

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Hi @PPerryman how long have you had the device?  It's definitely not functioning as it should and you may be able to replace it.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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Well out of warranty

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Did you contact Support and have them run a Battery Test?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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