Notifications are not coming through my Sense 2

[Crb65]

Since Google updated fitbit app, my sense 2 notifications no longer work. I tried sending a test call notification; I've restarted the sense 2; I've restarted my pixel 6 pro; I don't know what else to do. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Crb65. Thanks for the details provided in your post about the issue with your Sense 2 and your time in trying to troubleshoot the issue before posting here. 

In addition to the steps you've done so far, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Set up on wrist-call notifications once again. 
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[Crb65]

Thank you!