Notifications are not coming through my Sense 2

[Joyce.ch]

On wrist call is not working. I have to fix it all the time and app is requesting a restart of the phone... At least i am doing that 3 times a day and it is not working. 

Moderator Edit: Clarified subject

 

[Guy_]

Hi @Joyce.ch  - this issue may be related to the type of phone you have and it's settings.

If you have battery optimization on (by default possibly) it can disable the Fitbit App or associated services from running in background in which case it can't sync or provide notifications to the watch.

Incidentally does logout and swiping off the active Fitbit app window and login enable sync?

[MarreFitbit · Accepted solution]

Hi there, @Joyce.ch. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 prior to posting here and for the image attached. 

As @Guy_ has recommended, I'd like to suggest some steps that work for users who own a Huawei phone, however, since you own an Android device I'd still suggest you to try them:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.