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Welcome to the Fitbit community, @JeriB141!
Sad to hear that you're having an issue with your Sense 2.
As a first approach to hopefully get things fixed, please have a closer look at 'How do I set up on-wrist calls on my Fitbit device?' and 'Why don’t on-wrist calls work on my Fitbit device?' following this link:
How do I take on-wrist phone calls with my Fitbit smartwatch?
I'll keep my fingers crossed.
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