Overall disappointed Fitbit Sense 2

[Ccnicely]

I upgraded to a Sense 2 4/4/23 with the two-year protection plan. April then in August, had issues & was sent a replacement device. Then issues, with the replacement December 4th, 2023, I received another replacement. I received the replacement not even a month now it is malfunctioning. Customer service says I must ship it back to get yet another replacement, I'll send them all back. It's infuriating. I normally would not spend the money on something on such for myself so it's an over disappointment. No I'm not going to let it go its under warranty & I paid for the extended warranty so stop sending me broken replacements, I'm not even sure my "new" one was new it only held up 4 months. 

Anyone else have so many issues? With company & devices?

[Guy_]

Hi @Ccnicely - when you get a replacement watch it may not be new and this is why it can still have problems.

Furthermore there are numerous things in the new V4 Fitbit App that can cause problems. 

Fitbit will go through the replacement process without return if the watch is clearly faulty [useless].

They will replace it even if the watch is not at fault but will want the other back to do a factory reset and send it to someone else.

Basically they are just providing you a replacement that has been factory reset, and you will be without a watch during that process.

Perhaps Fitbit will agree to an exceptional refund, but you have to insist, as you are not getting anywhere with them.

[Ccnicely]

Sadly, Fitbit will not refund me anything. I didn't have the original
Fitbit sense 2 I purchased more than four months and literally, I'm going
on my third replacement device after returning The most recent Refurbished
device I received. This has been an overall disappointing experience. My
first Fitbit, I loved it, lasted quite a while. I was hesitant to spend so
much money on a new one that normally I would not on a device for myself. I
thought it would be worth it well... Sadly, after I Exhaust my warranties,
I will probably switch brands. Thank you for your response.