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Pre paid DHL return label

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‎06-22-2023 07:08

‎06-22-2023 07:08

Anyone had issues with prepaid DHL labels provided by Fitbit to return an item and they are not accepted at the DHL  parcel service. This is in the UK.   

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‎06-22-2023 20:46

‎06-22-2023 20:46

Hi @Tibbey - it may be the packaging that can be an issue if the barcode is not fully visible or misprinted or miscreated.

In any case please chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for them to sort it out.

Author | ch, passion for improvement.

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‎06-22-2023 22:43

In response to Guy_

‎06-22-2023 22:43

If it was only that easy.  The quality of label is fine.  Very good quality print.  I have contacted customer support on many occasions.  Just keep getting fobbed off with being told I will get an email response.  Nothing as yet, 36 hours later.  Considering dumping Fitbit.  Pretty poor service. 

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