Sense 2 is not syncing with the app on my phone

[PDirk]

Last this week, I got a message in the Fitbit app saying that a software update was available for my Fitbit Sense 2. I installed the update without any problems, but since then, my watch won’t sync properly with the app on my phone.

Now, my watch only shows a screen with date, time, battery and the text "Sync from the Fitbit mobile app". I can’t get back to the normal Fitbit screen I’m used to.

I’ve already tried a few things, such as:

• Resetting the Sense 2 by holding the buttons until the Fitbit logo shows → no change.

• Removing the tracker from the app and pairing it again → same screen appears.

• Uninstalling and reinstalling the Fitbit app on my phone and resetting the watch → no improvement.

• Connecting the app to my Google account → also didn’t help.

Still, there seems to be some connection between the watch and the app. After my run this morning, my heart rate, steps, and distance showed up correctly in the app.

Do you have any idea what else I can try to get my Sense 2 back to normal? Any tips are welcome!

Thanks a lot for your help and sporty greetings,

Moderator Edit: Clarified subject.

[Lytehouz]

I’m having the exact same issue without it correcting itself. Posting here, hoping that someone will get back to us to tell us what to do to fix it. Thank you.

[AndreaFitbit]

Welcome to the Fitbit Community, @PDirk, @Lytehouz. I'm sorry to hear that your Sense 2 is not syncing properly. I'll be happy to assist.

We're aware of an issue impacting various functions with Fitbit and the Fitbit app and are actively looking into it. We will keep you all updated once we rollout a fix.

Thanks for your understanding.

[PDirk]

Thanks for your message. Hopefully, a solution will be found soon.

Please keep us informed if there are any updates.

[AndreaFitbit · Accepted solution]

Hi @PDirk. Thanks for getting back to us.

I'll keep you updated when I know something.

Have a great day. 

[SlymGoodie]

I'm having the same issue with my Versa 3. I realized 3 days ago that my watch was not syncing to my phone. It was recording info like steps, heart rate, etc and I was still get text & phone notifications. But no info for workouts. The last workout it recorded was on 5/29/25. I followed a bunch of troubleshooting steps including removing the watch from the app and adding it back. Now my watch will not pair with my phone. When I go through the pairing process I get a code from my watch to enter into my phone. But every time I enter the code it acts as if its going to pair and then I get a message saying something went wrong. Are you able to provide any insight as to when this issue will be resolved? 

[Swirly86]

I have the same issue! Although my update want actually update! Very frustrating as it worked fine 2 days ago. I've only had this watch 4 days now.