Problem recording hikes on my Sense 2

[Speed53]

When I set my Sense 2 to record a hike it keeps disconnecting from the exercise and does not even record the bit it did register. On an 8 mile hike today the only exercise that was synced was about 2 miles of walk it auto recorded after it disconnected from the hike for the fourth time. The steps and distance appears correct.

[JuanFitbit]

@Speed53 , a warm welcome to the Community! 
Thank you for your message and feedback. 

Does this occur with every activity or with a specific one?

In the meantime, on the Sense do as follows. 

1. Open the Exercise app.
2. Tap the Bike, Elliptical, Rowing, Run, Spinning, or Walk option individually.
3. Swipe up. Auto stop and Auto Start is turned on by default,  tap to turn it off.
   if these are on, the next time your device detects this workout type, the Exercise app automatically opens.

[Speed53]

Hi there
Thank you for your email.
The problem has only occurred when I have been trying to record a hike. It
didn't occur to me that if it was set to auto record walking that it would
override an exercise it was already recording!
I have cancelled all auto record and I will let you know after I try again.

*Jonathan*

[JuanFitbit]

@Speed53 . Thank you for your message and info. 
I'll be awaiting your reply and info. 

Just to confirm, the most important setting to turn off is the Auto Stop . 

Let me know how it goes.  

[Speed53]

Hi there
Did an 11 mile hike yesterday and my device worked perfectly. The only
other thing I have noticed is that it is probably better to inactivate the
feature which activates the screen on movement as a couple of times I
noticed that the movement of my cuff over it changed the screen shown and,
in the wet, it's difficult to use fingers to move it back.
Thanks very much for the help.

*Jonathan*

[JuanFitbit]

@Speed53 , Thank you for your reply. I'm glad that the information was helpful and everything is working fine. 

You can turn the ScreenWake Option off from the quick settings on your Sense 2.