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Question: Is every Sense 2 Device having the same issue(s) right now? Or……

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‎11-03-2023 03:56

‎11-03-2023 03:56

Reading through the Sense 2 community pages it certainly seems like there are a lot of folks having the same (or similar) data loss and sync issues right now. What started out as me thinking it was just ‘my’ issue and how ‘unlucky was I’ has spun me full circle to make me think that it could be a broader Fitbit issue that’s affecting a range of devices. But here’s my question; 

Are there any Sense 2 users, using the new App (IOS or Android), who are not experiencing any loss of data or any synchronisation issues? So using your Sense 2 and the new App every day and you’ve never had any intermittent or regular problems since updating to the new App version? 

It would be interesting to know because perhaps as a community group we will get a sense of how broad ranging the current problems are and more importantly if there’s common ground for those who are having no such issue. If you reply to this question it would be helpful to add whether you are IOS or Android App, premium or non premium subscription etc and how long you’ve been using the new App without any issues as it may identify a trend. And of course, any other feedback and comments always welcome. Thank you.

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21 REPLIES 21

‎11-26-2023 17:04

‎11-26-2023 17:04

NOV 13/23 started having same issues: TIME is off by 1-hr & re-setting doesn't help (am in Atlantic Canada Time Zone).

WATER TRACKING dashboard on Smartphone reflects 0 (zero ml) & doesn't reflect current day amount no matter how often I synch.

WEIGHT: dashboard shows weight from NOV 16/23.

Am ANDROID user (Google Pixel 7Pro phone).

PREMIUM subscriber since 2018.

Understandably, am very frustrated as I had relied on the Alarm feature as a reminder for various meetings and for morning wake-ups. Cannot trust the device at this juncture. Ultimately, when we pay $250+ for a SmartWatch, it should function properly. 

Perhaps time for Fitbit to issue a recall on Fitbit SENSE 2?!?!?

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‎11-26-2023 18:35

In response to MissMyData

‎11-26-2023 18:35

Fitbit Sense 2: doesn't matter which clock face I elect, time has been off off by 1 HR (since NOV 13/23), despite exhausting all recommended 'trouble-shooting' recommendations (incl factory re-set). My Google Pixel 7Pro Android App fails to reflect Water consumption; Weight on phone Dashboard reflects weight from NOV16/23?!?

I've been a Fitbit PREMIUM member since 2018. Perhaps a RECALL on +$400 Fitbit Sense 2 is required in concert with recent (OCT/23) APP update??

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