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Sense 2 - Reboot loop with black screen

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

I am experiencing a similar problem with the reboot loop but with a twist. The watch disconnected from my phone on its own and it's now stuck in the loop. My watch will send a signal to connect but when I get to the step in the app asking for the 4 digit code on the watch, there's nothing there. About a week before this happened my watch screen was very glitchy and scrambled. I've tried the side button reboot procedure to zero effect. It seems that either a software update killed my device or it's just a poorly made device that has a short lifespan. I'm now using my 4 year old, $40 Timex smartwatch again, which works just fine. Extremely disappointed

Moderator's action: Clarified subject

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yesterday

yesterday

Hi @Jeffmcg, welcome to the Fitbit community! It's great to have you here!

Let me help you with the reboot loop issue you are experiencing with your Sense 2. I appreciate all the efforts you've already made  to troubleshoot this issue.

According to your description, the setup is failing because the display is not working. Usually the restart should resolve this issue. Just make sure you have performed the restart correctly. Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.

If you don't see any 4-digit code while attempting to pair your device, please tell me what you see instead. If you don't see anything, do you see any sensonr lights in the back of the device?

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