I've seen similar posts to this one, but the solutions listed in previous posts do not solve my issue. My fitbit randomly turns off and I can only get it working again by putting it on the charger, but the battery is no where near dead. When it is off, if I try to restart it, I get the flashing logo for 4 times and then the red X shows up and it turns off. When it charges after this happens, it will turn back on and connect with my phone, however, when I try to update the software using my phone, it gets stuck on the connect your device to a power source page, even though I have it connected and charging. It will not let me select the update button. I've tried to reset to factory settings using the settings on the watch and the watch just turns off and is unresponsive again until I hook it up to power. If I try and reset to factory settings using the button method, I just get the flashing logo and then the red X again. Any thoughts? This watch isn't that old (maybe 2 years) and I've been stuck on hold with "customer service" for 30 minutes now.
