Replacement Sense 2 won't stay charging

[Reanee]

Hi, 

My sense 2 won't charge properly. When I put it on charge the charge comes on and off about 3 times before restarting the device. The charge is not constant. I sent it back in December with this problem and I received my new one today, however there problem is still the exact same. Does anyone else have this problem or any advice?

Thank you

Moderator edit: updated subject for clarity

[DavidFitbit · Accepted solution]

Hi @Reanee, thanks for stopping by, I hope you're doing well.

I'm glad to help you with the charging issues you are experiencing with your replacement Sense 2.

If you made an exchange via our support team and you still experience the same issue, please tell me if you also received a replacement charging cable. According to the description of the issue, it may be related to this accessory.

If you didn't receive a replacement charging cable, i suggest that you get in contact with our support team with a new inquiry and request an evaluation of your accessory. I appreciate your time in this process.

Let me know if i can assist you further. Have agreat day!

[Reanee]

Hi @DavidFitbit,

I just bought a new charger which came today and thankfully the issue is now resolved! 

Have a great day! 

[DavidFitbit]

Hello @Reanee  I appreciate your reply.

I am glad to hear that everything is back in order with a new charging cable.

We remain at your disposition for any additional information. Our main goal is to ensure an excellent experience with our Fitbit products and services.

Do not hesitate to come back to participate in the community. This is how the forums get rich!