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Replacement unit

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‎11-23-2023 07:17 - last edited on ‎01-21-2025 08:45 by Fitbit Moderator

‎11-23-2023 07:17 - last edited on ‎01-21-2025 08:45 by Fitbit Moderator

For some reason, my Sense 2 started to quit started activity after a few seconds/minutes. Tried factory reset / reinstall app, no effect.

Tuesday November 21st at 1:37 PM I emailed customer service. They offered me a replacement unit within a couple of hours. I accepted the same evening, and the new unit delivered to my door today at 2 PM.

I am impressed!

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer
1 REPLY 1

‎11-23-2023 08:29

‎11-23-2023 08:29

Wow @LokeAa that is fast. Hope you enjoy the replacement.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer