Sense 2 won’t charge

[EagleRiverHome]

It says USB malfunction…device not recognized

Moderator edit: format. 

[AndreaFitbit]

Welcome to the Fitbit Community, @EagleRiverHome. I'm sorry to hear that your Sense 2 won't charge. 

Where do you find the USB malfunction message? Have you followed the instructions of: Why isn't my Fitbit device's battery charging??

[EagleRiverHome]

Message came up on my laptop

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for the clarification @EagleRiverHome.

Your computer will not recognize the USB because your Fitbit is not meant to work that way. Please follow the instructions from the help article I shared with you and let me know if your device is still not charging. 

[EagleRiverHome]

Followed the directions and still not charging.

Sent from my iPhone

[SunsetRunner]

Have you tried contacting Fitbit Support? If not: https://myhelp.fitbit.com/s/home?language=en_US

[AndreaFitbit]

Thanks for getting back to us and for following the advised instructions @EagleRiverHome.

I went ahead and requested a case on your behalf and a Customer Support representative will contact you soon. 

@SunsetRunner, thanks for your suggestion.

Have a nice day.