Replacement watch

[MB757]

I just got off the phone with Fitbit support, having issues with warranty on my Sense 2 that I purchased August 13, 2023. Fitbit sent me a replacement refurbished watch in November, I installed the watch on the app and the issue was not resolved. Currently have been trying to get this issue resolved by either having them fix the watch or replace with a watch that will work. They are telling me that the watch I have now is out of warranty, because the start date on the refurbished watchs serial number they sent me was November 2022 and I'm now beyond warranty. WTF how can a watch i purchased in August 2023 be out of warranty? Because the serial number associated with the replacement they backed up my warranty start date to before I purchased the watch. I'm venting as this is the most assinine thing I've ever heard of. Fitbit customer service is some of the worst I've ever had. Again venting, this sucks. 

[phatbitzr]

I thought they only use activation date if you couldn't supply proof of purchase, and in that case, the original unit's activation date would defined when the warranty starts.  I remember that's how it was when I had my Blaze replaced a couple of times (unless I was lucky when the replacement was activated later than my original unit).

Now I had my Sense 2 replaced, I noticed my replacement unit had a activation date 2 months earlier than my original one.  I thought its ridiculous how old these refurbished units are.  I assumed most of them are returns from their 45 day satisfaction guarantee.

Anyway, they are giving you the runaround. Fitbit's warranty https://www.fitbit.com/global/us/legal/returns-and-warranty states:

Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

[Guy_]

Hi @MB757 - contact customer support again and insist, what @phatbitzr says is correct, your warranty runs at least from the activation of the original watch irrespective of replacements.

However if the problem you are having is actually one of the faults with the new V4 Fitbit, they may be quoting the replacement activation date to avoid replacing the watch for nothing.

Do check in the watch Settings menu, About Sense 2, System info, if the watch is running.

[MB757]

Finally got a reply back, it was evidently a rare error on their part (what a crock). I have a feeling they are not following through on resetting the warranty start date and that is causing the problem. They will now finally after badgering them for 4 months refund me the original purchase price, the original request for a refund was within the 60 days, but because of this replacement issue they told me it was beyond the refund date. This could have been handled in a matter of minutes if the Fitbit management team would have called me as I requested and asked me a couple of questions. The only way I found out that they had the wrong warranty start date was after I made a call to the help desk at Fitbit. I hate to say this, but Fitbit customer service is some of the worst that I have experienced and after 3 Fitbits, I won't be purchasing a 4th. Good riddance to this poor excuse of a watch.