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Returning a faulty Sense 2

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‎09-05-2023 08:48 - last edited on ‎09-06-2023 10:52 by Fitbit Moderator

‎09-05-2023 08:48 - last edited on ‎09-06-2023 10:52 by Fitbit Moderator

Has anyone returned a brand new never worn sense 2 that was faulty with the red X across the screen, to have it replaced with a refurb/reconditioned one?  Surely this can’t be right can it? 

 

Moderator edit: format. 

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‎09-05-2023 08:56

‎09-05-2023 08:56

Definitely not right. If it's in the initial return window, you should definitely request a refund instead. 

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‎09-05-2023 09:04

In response to Mcav75

‎09-05-2023 09:04

Thanks.  I literally got it for my birthday, it didn’t work, I went through the online chat and they agreed it was faulty and gave me instructions to return and they have sent me a reconditioned/refurb one! I’m fuming right now 

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