SP02 not installed (help)

[Rgantt]

All I see is “SP02 Not Installed “. I have turned off and back on Bluetooth and uninstalled and reinstalled the SP02 app as well as restarting the Sense 2 device. Checked for SP02 app updates.
No change.

I also uninstalled the Fitbit app on my iPhone 15 and reinstalled.
How do I make this work?

[DavidFitbit · Accepted solution]

Hi @Rgantt Welcome to the Fitbit Community! It's great to have you here! Allow me to help you with the SpO2 app on your Sense 2.

Fitbit SpO2 isn’t available in all regions. Make sure your region is supported and that the region is correctly adjusted in your Fitbit app settings. You can find de availability of the app in the following link Health Metrics.

If your region is indeed supported, attempt to remove both the SpO2 clock face and the SpO2 app and then reinstall them back. In our help article How do I track blood oxygen saturation (SpO2) with my Fitbit device? there is the section "How do I remove SpO2 tracking from my Fitbit device?". Seek for it and try this tip.

I hope these pieces of information will be helpful for you to get you back on track !

[Rgantt]

Thank you, removing both worked.

appreciate the help. !!