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Sense 2 Active Zone Minutes and sleep data not recorded

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‎10-17-2023 06:30 - last edited on ‎03-14-2025 20:09 by Fitbit Moderator

‎10-17-2023 06:30 - last edited on ‎03-14-2025 20:09 by Fitbit Moderator

The Activity min are not tracking anything. Been doing strenuous workouts and it still records 0 active min. Same with sleep data. Tried refreshing app and logging off and in again- nothing changes. 

 

Moderator edit: clarified subject.

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‎10-18-2023 11:43

‎10-18-2023 11:43

It's good to see you participating in the community for the first time @WTFCatz.

Thank you for sharing the inquiry regarding your Sense 2. I'm sorry to know the difficulties experienced.

Seems like your device is not tracking heart rate correctly. Before considering other options, I recommend that you try restarting the device by pressing and holding the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

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