Sense 2 Authorized wristband replacement doesn’t fit

[WJGaich]

I bought a wristband replacement for my Sense from Google.  However, the replacement doesn’t fit.  What gives?

[FatimaFitbit]

Hi there @WJGaich! A warm welcome to the Fitbit Community!

Thank you so much for letting us know that, your new wristband doesn't fit your Fitbit Sense. 

Try to do the following (try the steps 1-4 if you have currently another wristband attached): 

1. Turn over your watch and find the band latches.

2. To release the latch, slide the flat button toward the band.

3. Gently pull the band away from the watch to release it.

4. Repeat on the other side.

5. To attach a band, press it into the end of the watch until you feel it snap into place. The band with the loops and peg attaches to the top of the watch.

If the band still doesn't fit, you can try to contact customer support for further help.