Sense 2 Battery Dies in 5 Mins - Google Says No Repair Options Outside Warranty?

[abhimehrotra]

Hello everyone,

I'm writing this post out of sheer disappointment and hope that someone in the community or at Fitbit/Google can offer a real solution.

I purchased my Fitbit Sense 2 in January 2023 for around €220. It has been a great device until recently. Now, despite a full 100% charge, the battery dies within 5 minutes, rendering the watch completely unusable.

I understand that my 2-year warranty recently expired. However, a device of this price should have a reasonable lifespan well beyond two years, especially when the issue is a core component like the battery.

I contacted Google Support and was shocked by their response. I was told, and I quote, "Unfortunately, at this time, we do not offer repair services or battery replacements for our devices. We also do not have dedicated repair centers."

This is an incredibly disappointing and unsustainable approach. To suggest that a €220 watch with a faulty battery is now disposable is not only a waste of my money but also contributes to unnecessary electronic waste. The watch itself is in perfect condition. All it needs is a new battery.

I am aware that under Irish and EU consumer law, goods are expected to be of reasonable quality and durability. A premium smartwatch failing so catastrophically just after the warranty period does not meet this standard.

I am posting this here to see if other Sense 2 users are experiencing similar issues and if anyone has had any success in getting a meaningful resolution from Google beyond a simple "no." I am also formally requesting that a Fitbit/Google representative review my case (Ticket ID: 8-9728000038399) and provide a genuine solution, such as a battery replacement service or a replacement device.

This isn't just a faulty product; it's about the reasonable expectation of quality and the after-sales responsibility of a major tech company.

Thank you for any advice or support.

[HowardL168]

When you say the battery drain started recently, did you apply the latest firmware update? If so, that could be the culprit. I have hesitated to apply the update since I've heard others report battery issues. Lmk

[abhimehrotra]

Hi Howard, thanks for your response. This started happening on is own - I didn't apply the latest firmware update.

[LZeeW]

@abhimehrotra   You asked for a review in your case.  This is a user-to-user help site and no one here can help you with that issue.  Only Support can help you.

Please note, Fitbit Product Experts aren't Fitbit/Google employees.  I cannot help you.