Sense 2 Battery short life

[Christy007]

First it was barely lasting 2 days now, the slightest touch and it turns off. I tried charging it longer, I tried changing the clock face, and updating the watch I thought helped but now I think it killed the watch, restarting doesn't work anymore. I'm beginning to think this watch is dead as it's become absolutely useless. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Christy007 - the important thing to note is what charge level is displayed when placed on charge.

If not charging properly make sure it is clean and charge contacts are all the same and charge source is working.bifvitbgets hot stop immediately.

If the watch got wet it can lead to sudden or progressive failure.

[Christy007]

I charge it to 100% every. single. time. I blame Google, since Google took over fitbit, fitbits are absolute junk. 

[Guy_]

@Christy007 - is your watch working normally when on charge and if it stops working what is the charge level when placed on charge again and does it sync with the Fitbit App and show the same charge level?

[Christy007]

Yes, it works fine while on charge, and yes it syncs with the app and says the same battery level. 

[Guy_]

Thanks @Christy007 - this may be relevant

Sense 2 is turning off as soon as remove it from charging

However if the restarts doesn't fix it try changing clock face before going further.

Also check if the watch is still syncing when it is supposedly off, to see if it is actually off or just a blank screen.

[Christy007]

I have tried restarting it, I have tried changing clock faces already I swear that made everything worse. And no it doesn't not sync when it turns off. 

[Guy_]

@Christy007 - what is the charge level when you put it back on charge? Probably > 80%? If so it's likely a firmware fault, but as you were having battery life issues contact support to go through a full diagnostic.

[MariLuFitbit]

Hi @Christy007, Welcome to our community forums!

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. 

Thanks in advance.

  @Guy_ we appreciate your help as always.