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Sense 2 Black screen after factory reset.

‎10-27-2025 13:39

‎10-27-2025 13:39

Hi.

I started with the issue of my Sense 2 not responding to touch. First tried a restart but no change so then tried a firmware update but this failed many times. I synced my Sense 2 then performed a factory reset. This appeared to have failed as after restarting the screen is blank. I tried the factory reset a couple more times with the same result. I know that the device has reset as I can discover it to setup on the app however the screen doesn't show anything just blank when the app asks for the four digit code. I know the screen is working as the Fitbit logo comes up when resetting. I also know the Fitbit is on as the app can see it. Any ideas how to get past this issue to see if the touch input issue is fixed? I think a clock face change might fix the screen but I can't do that until the device is linked to the app again. Help please.

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‎10-27-2025 14:50

‎10-27-2025 14:50

Hi @Designmike289 and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Sense 2 screen is black, after performing a factory reset. 

Thank you for all the steps you already tried. 

Since you have performed all the recommended troubleshooting steps, please let me suggest you to contact support, since they have more tools in order to find your options. Contact Us. 

 

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